Return & Refund Policy

At our store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

• You may request a return within 7 days of receiving your order.

• The item must be unused, in its original condition, and in its original packaging.

• To initiate a return, please contact our support team with your order number.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed using the original payment method where applicable.

• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another agreed payment method.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Personal care and hygiene products

• Used items

• Products damaged due to misuse

• Clearance or final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund where applicable.

Return Shipping

If the return is due to our mistake (wrong or defective item), we will cover the return shipping cost. Otherwise, the customer may be responsible for the return shipping charges.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team. We are happy to assist you.